Refund Policy

Refund Policy for Wisconsin Horticulture LLC Effective Date: May 10, 2026

At Wisconsin Horticulture LLC, we want you to be satisfied with your purchase. We offer a 30-day refund policy on eligible items, subject to the conditions below. This policy applies to purchases made online at wisconsinhorticulture.com and in our retail stores.

30-Day Refund Window

  • You have 30 calendar days from the date of delivery (online orders) or date of purchase (in-store) to request a refund or exchange.
  • After 30 days, all sales are final, and no refunds or exchanges will be issued.

Eligible Items & Conditions

To qualify for a refund or exchange:

  • The product must be unopened, unused, and in its original packaging with all seals intact.
  • The item must be in resaleable condition (no damage, tampering, or signs of use).
  • You must provide proof of purchase (order number, receipt, or invoice).
  • Perishable or consumable products (e.g., opened edibles, tinctures, topicals, flower, or vape products) are generally non-returnable for health, safety, and hygiene reasons.

Non-Refundable / Non-Returnable Items (even within 30 days):

  • Any opened, used, or partially used products
  • Gift cards or gift certificates
  • Sale, clearance, or promotional items (unless specified otherwise)
  • Custom or personalized orders
  • Products damaged due to customer misuse or improper storage
  • Shipping and handling fees (these are non-refundable)

How to Request a Refund or Exchange

Online Purchases:

  1. Contact us before shipping anything back at wisconsinhorticulture@gmail.com or call 414-249-9023.
  2. Include your order number, reason for return, and photos if applicable.
  3. Once approved, ship the item back to: Wisconsin Horticulture LLC 1412 S 72nd St, West Allis, WI 53214 (Customer is responsible for return shipping costs unless the item is defective.)

In-Store Purchases:

  • Bring the item and original receipt to the store where it was purchased within 30 days.

Processing Refunds

  • Once we receive and inspect your returned item, we will notify you via email.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Refunds may be issued as store credit at our discretion for certain items.

Defective or Damaged Items

  • If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with photos and your order number.
  • We will offer a full refund, replacement, or exchange at no additional cost to you (including return shipping in many cases).

Important Disclaimers

  • This policy does not affect your rights under Wisconsin consumer protection laws if a product is misrepresented or defective.
  • Due to the nature of hemp-derived products, we strongly recommend consulting a healthcare professional before use. Results may vary.
  • We reserve the right to deny returns that do not meet the above conditions or appear to involve abuse of the policy.

This Refund Policy is incorporated into and forms part of our full Terms of Service. We may update this policy from time to time — please check our website for the most current version.

Questions? Contact us at: Email: wisconsinhorticulture@gmail.com Phone: 414-249-9023 or 414-420-HEMP